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    PATIENT VISITS
    All patients must present a valid health card for all visits. An uninsured service fee may apply if you do not have health coverage or insurance.

    Please ensure that your record is kept up to date with your current address and phone number. Inform reception if there are any changes to your personal information.

    Please notify the clinic as well as Manitoba Health if you move addresses. This will enable them to mail you a new health card with your updated information. Your health coverage may only be cancelled if you contact Manitoba Health when you move.

    NEW PATIENT VISIT
    All new patients must book a meet and greet with an accepting physician. Please ensure that the history and physical form is completed before the appointment. No other medical concerns will be addressed at this visit.

    Acceptance is not guaranteed and will be at each doctor’s discretion.

    Please be aware that if you currently have a family doctor in our clinic, you can only have one family doctor. We do not transfer our patients to different physicians to keep our clinic’s work ethic, and only ONE Meet and Greet is allowed.

    SAME DAY APPOINTMENT
    For patients with a family doctor in our clinic, we will try to get you an appointment the same day if any emergency arises. If this is not possible, you can use our walk-in and request to see your family doctor. If this is not possible, you should visit your nearest emergency hospital.
    WALK-IN VISITS

    Walk-ins are accepted during our open clinic hours. We advise that you limit a visit to ONE health issue and book follow-up visits for any additional concerns. Due to high traffic volumes, our walk-ins may close an hour before our closing time.

    UNINSURED SERVICES
    Some medical services not covered under Manitoba health may require additional fees. These include missed appointments, sick notes, health forms, and school and work forms. Please check with the clinic for the cost of uninsured services.
    PRESCRIPTION RENEWALS
    Please book an appointment with your doctor for prescription renewals. Some prescriptions may be filled through a prescription fax from your pharmacy, depending on the type of prescription and at the doctor’s discretion.

    The patient must come in for an antibiotic prescription and be re-assessed before the doctor fills any antibiotic prescriptions.

    NARCOTIC PRESCRIPTION
    All medical practitioners follow guidelines established by the College of Physicians and Surgeons of Manitoba (CPSM) in prescribing controlled substances. We DO NOT provide opioids or other controlled substances to walk-in clients.